The Conversational Agent talks to your customers on WhatsApp, voice and email, end to end. The AI Supervisor reads every word and turns it into summaries, mood, CSAT and the insights your team acts on.
Most platforms give you a chatbot and a dashboard. Medra gives you two agents that share the same conversation: one carries it with the customer, the other reads it and reports back to your team.
Runs sales, onboarding, account management, support and collections conversations on WhatsApp, voice and email. Same memory across every channel.
Reads every chat and call as it happens. Turns unstructured conversations into structured data your team can filter, chart and act on.
Sales, onboarding, account management, support and collections, on WhatsApp, voice and email. It reads what customers send, speaks their language, paces itself like a person and knows when to bring one in.
Customers send a picture of an ID, a receipt, a PDF or a spreadsheet. The agent reads it, pulls out the fields that matter and keeps the conversation moving. No forms, no “please type the amount”.
Voice notes are transcribed and understood with the same precision as text. When the moment calls for it, the agent replies with a voice note of its own, in the customer’s language.
When a lead goes quiet, the agent comes back at the right moment with a message that picks up where they left off. Cadence follows the funnel stage, the time elapsed and how the customer has behaved.
You define the triggers: a request to talk to a person, a legal mention, a discount outside policy, a conversation that stopped moving. The agent pauses, hands the thread to your team with a summary and the reason, and resumes once the case is closed.
A typing indicator, a reading pause and a reply delay proportional to the length of the message. Nobody receives a 400-word answer 0.2 seconds after pressing send.
Inbound and outbound calls run on the flow you configured. The agent leads the call, answers questions, records the outcome and can transfer to a person mid-call.
When a call ends, the agent sends the summary and next steps on WhatsApp or email, minutes later, in the same thread the customer already knows.
Full history across channels. Whatever a customer said two weeks ago, the agent still knows today.
Detects the customer’s language from the first message and replies natively, in 8+ languages.
Creates claims, updates the CRM stage, logs the call. Salesforce, HubSpot, BigQuery and the rest of your stack.
Start on a call, continue on WhatsApp, close on email. One consistent agent for the customer, one thread for your team.
Reports show what happened: messages sent, time to answer. The Supervisor reads the content of every chat and call as it happens and turns it into summaries, classifications, mood, CSAT and patterns your team can act on the same day.
The Supervisor detects patterns no report can: what share of leads prefer a competitor on price, how many could not upload a document, how many never had their credentials. Real reasons, pulled from real conversations, ready for a commercial decision.
Mood is scored on every turn, so you can see what frustrated a customer and what fixed it, and spot conversations trending down before they end badly.
Satisfaction is estimated from the conversation itself, on every thread, not only the handful of customers who answer a survey. Compare by flow, agent or week.
Each conversation gets a plain-language summary and a set of labels: commercial flow, funnel stage, reason, outcome, language. Filter by any of them, or send them straight to your CRM.
AI calls and human calls are recorded, transcribed and classified: outcome, reason, mood, compliance. Search for a phrase across thousands of calls, or jump to the second it was said.
The Supervisor reads each conversation and assigns the customer to a stage, so your pipeline reflects what people actually said, not what someone remembered to update.
When the Supervisor detects churn signals, repeated complaints or a stuck conversation, it alerts the right person with the context attached, while there is still time to act.
Every handoff carries a reason. Aggregated, they show where the agent needs a new instruction or your policy needs a decision.
Time to take a case, time to first reply, resolution rate and open cases waiting on the customer, per person and per inbox.
Flags promises the agent should not make, missing disclosures and policy slips, on chats and calls alike.
Summaries, labels and scores flow to your CRM, data warehouse or BI tool, so the conversation shows up where decisions are made.
The two agents are not separate products. They run on the same conversation, the same memory and the same customer record, so every insight has a place to land.
Messages, voice notes, documents and calls, on the channel the customer chose.
Intent, stage, mood, CSAT, reason and outcome, attached to the thread as it unfolds.
Patterns across thousands of conversations, and the handful of cases that need a person today.
New instructions, new follow-up rules, new triggers. The next conversation starts better than the last.
Thirty minutes with the people who would build it. Bring one flow you would like to fix: collections, onboarding, support or sales. We will show you how the two agents would run it.
